Red channel phones

What is a red point phone at customs?

A red point phone, red customs phone or red channel phone is usually the fallback when you need to declare goods or contact customs but there is no officer standing at the desk.

Why production teams care

Crews travelling with camera, lighting, audio, props or event equipment often need customs to check an ATA Carnet, duplicate list or temporary import paperwork. The phone location matters because the person who answers may send an officer to meet you.

Information worth saving

• The exact airport, terminal and direction of travel.
• The red phone number, nearby customs desk or Border Force contact.
• The nearest landmark, such as oversized baggage, baggage reclaim or a security exit.
• Whether the phone is answered reliably and what name or warrant number was given.